Refund & Returns Policy

Effective Date: May 20, 2026

At LeoSwift Limited, we are committed to providing high-quality digital services, software solutions, hosting services, and IT products. This Refund Policy explains the conditions under which refunds may or may not be granted for purchases made through our website and services.

By purchasing any product or service from LeoSwift Limited, you agree to the terms outlined in this policy.

1. General Refund Policy

LeoSwift Limited strives to ensure customer satisfaction on all products and services. Refund requests are reviewed on a case-by-case basis and are subject to the terms stated below.

Certain services and digital products may qualify for refunds, while others are strictly non-refundable due to the nature of digital delivery and service activation.

2. Non-Refundable Products & Services

The following products and services are non-refundable:

  • Downloaded digital products
  • Software licenses
  • Source code purchases
  • Mobile applications after delivery
  • Completed website development projects
  • Completed custom software projects
  • Domain name registrations, renewals, or transfers
  • SSL certificates
  • Setup fees
  • Third-party license fees
  • SEO services already performed
  • Graphic design services after delivery
  • Services already completed or substantially delivered

Important Notice Regarding Digital Downloads

LeoSwift Limited does not provide refunds for digital products that have already been downloaded, accessed, delivered, or installed.

Due to the nature of digital goods, all sales become final once the product has been successfully downloaded or delivered electronically.

3. Hosting & Managed Services Refunds

Eligible hosting or recurring managed services may qualify for refunds under the following conditions:

  • Refund requests must be submitted within the approved refund period (if applicable).
  • Services must not have violated our Terms of Service or Acceptable Use Policy.
  • Refunds apply only to the first-time purchase unless otherwise stated.
  • Renewals are generally non-refundable.

LeoSwift Limited reserves the right to deny refund requests for accounts involved in abuse, spam, illegal activity, or policy violations.

4. Project-Based Services

For custom projects such as:

  • Website Development
  • Mobile App Development
  • Custom Software Development
  • IT Consulting

Refunds are not available once project work has started, milestones have been approved, or deliverables have been provided.

If a project is canceled by the client after work has commenced, LeoSwift Limited reserves the right to charge for work completed up to the cancellation date.

5. Subscription & Recurring Billing

Clients using recurring subscription services are responsible for canceling services before the next billing cycle.

Failure to cancel before renewal may result in automatic billing, and such renewals may not qualify for refunds.

6. Chargebacks & Payment Disputes

Clients agree to contact LeoSwift Limited first before initiating any chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

  • Immediate account suspension
  • Service termination
  • Permanent account restrictions
  • Additional administrative or recovery fees

7. Refund Processing

Approved refunds may take several business days to process depending on the payment provider, bank, or financial institution involved.

Refunds are typically issued using the original payment method where possible.

8. Service Cancellation

Customers may request cancellation of eligible recurring services at any time through the client area or by contacting our support team.

Cancellation of services does not automatically guarantee eligibility for a refund.

9. Exceptions

LeoSwift Limited may, at its sole discretion, provide partial or full refunds in exceptional situations where deemed appropriate.

Approval of any exception does not create an obligation to provide refunds in future cases.

10. Changes to This Policy

LeoSwift Limited reserves the right to modify or update this Refund & Returns Policy at any time without prior notice.

Updated versions become effective immediately upon publication on our website.

11. Contact Information

If you have questions regarding this Refund & Returns Policy, please contact us:

LeoSwift Limited
Website: https://www.leoswift.org
Email: hello@leoswift.org

12. Agreement

By purchasing or using any LeoSwift Limited product or service, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.